Shipping Overview

At Green Boat Engines, we understand that shipping a marine engine is not the same as shipping a parcel. Engines are heavy, valuable, and often time-sensitive. Our shipping policy is designed to give you complete transparency on costs, timelines, packaging standards, and insurance coverage — so you know exactly what to expect when you order.

Our shipping operations are managed from our facility in Nieuwersluis, Netherlands. We partner with specialised freight carriers experienced in handling marine equipment, as well as standard courier services for smaller parts and accessories. Every shipment is insured, tracked, and packaged to manufacturer standards.

📦 Shipping Zones, Rates & Delivery Times

Delivery times are estimated from the date of dispatch (not the order date). Dispatch typically occurs within 1–2 business days for in-stock items. Engines requiring preparation, crating, or testing may take an additional 1–3 business days before dispatch.

Zone 1 — Netherlands (Free Shipping)

Zone 2 — Belgium, Germany, Luxembourg

Zone 3 — France, Denmark, Austria, United Kingdom

Zone 4 — Italy, Spain, Portugal, Ireland, Scandinavia (Norway, Sweden, Finland), Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Greece, Baltic States (Estonia, Latvia, Lithuania)

Zone 5 — Rest of Europe (Romania, Bulgaria, Serbia, Montenegro, North Macedonia, Albania, Bosnia & Herzegovina, Moldova, Ukraine, Belarus, Russia, Turkey, Cyprus, Malta)

Zone 6 — North America, Middle East, Asia, Africa, Australia, South America (Worldwide)

🆓 Free Shipping Thresholds for Parts & Accessories

While engine shipping is calculated by weight and destination, we offer free shipping on parts and accessories when your order exceeds the following thresholds:

📦 Packaging & Crating Standards

Marine engines are precision machines that must arrive in perfect condition. Our packaging and crating standards exceed industry norms to ensure your engine is protected from shock, moisture, and corrosion during transit.

Sustainability note: Where possible, we reuse OEM packaging and biodegradable fillers. All wooden crates are built from sustainably sourced timber, and cardboard is 100% recyclable. We are working towards plastic-free packaging for all parts shipments by 2027.

⏱️ Order Processing & Dispatch Times

We aim to dispatch all orders as quickly as possible. However, processing times vary depending on product availability, preparation requirements, and destination.

Dutch Public Holidays (No Dispatch): New Year's Day (1 January), Good Friday, Easter Monday, King's Day (27 April), Liberation Day (5 May), Ascension Day, Whit Monday, Christmas Day (25 December), Boxing Day (26 December). Orders placed before or during holidays will be dispatched on the next business day.

📍 Tracking, Delivery & Receiving Your Shipment

Tracking

Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's tracking portal. You can also track your order through your customer account on our website. Tracking information is typically available within 24 hours of dispatch.

For large engine shipments (inboards, generators, heavy outboards), we provide a dedicated logistics contact who will coordinate delivery directly with you or your marina/boatyard. You will receive the driver's contact details and estimated delivery window 24–48 hours before arrival.

Delivery Requirements

• Signature required: All shipments require a signature upon delivery. Someone must be present to receive the goods. If you are unavailable, the carrier will leave a calling card and attempt redelivery (usually 1–2 attempts) or hold the shipment at a local depot for collection.
• Identification: For high-value shipments (engines over €2,000), the recipient must provide photo ID matching the order name or company name.
• Inspection on delivery: We strongly recommend inspecting your shipment for visible damage before signing. If the packaging is damaged, torn, or wet, note this on the delivery receipt and take photographs. This is essential for insurance claims.
• Marina / boatyard delivery: We can deliver directly to your marina, boatyard, or storage facility. Please provide the full marina name, dock/slip number, and a contact person at the marina. Confirm with your marina that they can accept large freight deliveries and have offloading equipment if needed.

Offloading Equipment for Large Engines

For inboard engines and large generators (over 150 kg), the recipient is responsible for providing appropriate offloading equipment:

• Palletised deliveries (up to 800 kg): A forklift or pallet jack is required. The carrier's truck may have a tail-lift, but this must be confirmed at booking. If no tail-lift is available, a forklift or crane is mandatory.
• Crated deliveries (over 800 kg): A forklift or crane is required. The crate dimensions and weight will be provided in advance so you can arrange equipment. We can recommend local equipment hire partners if needed.
• Dockside delivery: For marinas with crane facilities, we can arrange dockside delivery. The marina must confirm crane availability and capacity in advance.

If you are unsure about offloading requirements, contact us before ordering and we will assess your delivery location and advise on the best method.

Failed Delivery & Redelivery

If delivery fails because no one is available to receive the shipment, or because offloading equipment is not provided, the following applies:

• The carrier will attempt redelivery once at no extra charge (usually the next business day).
• Subsequent redelivery attempts will incur a surcharge of €45–€125 depending on destination and shipment size.
• If the shipment is returned to our facility due to repeated failed delivery, you will be responsible for the return shipping cost and any re-dispatch cost.
• We will hold returned shipments for up to 14 days. After 14 days, storage fees of €25 per day may apply for large engines.

🛡️ Insurance, Damage & Liability

Shipping Insurance

All shipments from Green Boat Engines are fully insured against loss and damage during transit. Insurance coverage is as follows:

• Parts and accessories: Insured up to the full invoice value. Maximum single-item coverage: €5,000.
• Outboard motors: Insured up to the full invoice value. Maximum coverage: €25,000 per shipment.
• Inboard engines and generators: Insured up to the full invoice value. Maximum coverage: €50,000 per shipment.
• Commercial / high-value orders: For orders exceeding the above limits, we arrange additional marine cargo insurance at cost. We will notify you if additional insurance is required.

Damage in Transit

If your shipment arrives damaged, please follow these steps immediately:

1. Do not refuse delivery unless the damage is catastrophic and the item is clearly unusable. In most cases, accept the shipment and document the damage.
2. Note the damage on the delivery receipt before signing. Be specific: "Carton torn, engine visible, possible impact damage" or "Crate corner crushed, oil leaking."
3. Take photographs of the damaged packaging from all angles, including close-ups of the damage and wide shots showing the entire shipment.
4. Take photographs of the contents once opened, showing any damage to the engine or parts.
5. Contact us within 24 hours at help@greenboatengines.nl or by phone at +31 97005030370. Include your order number, tracking number, and the photographs.
6. Keep all packaging until the claim is resolved. The carrier may need to inspect the packaging.

Lost Shipments

If your shipment has not arrived within the estimated delivery timeframe plus 3 business days, please contact us. We will initiate a trace with the carrier. If the carrier confirms the shipment is lost, we will:

• File an insurance claim on your behalf
• Ship a replacement item (if in stock) or refund your full payment including shipping costs
• Keep you informed throughout the claims process

Lost shipment claims are typically resolved within 10–15 business days for standard parcels and 21–30 business days for large freight.

Force Majeure

We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to: severe weather, natural disasters, strikes, carrier disruptions, customs delays, pandemics, war, terrorism, or government restrictions. In such events, we will communicate with you promptly and work to find the fastest alternative delivery route.

🛃 Customs, Duties & Tax for International Orders

EU Deliveries

For deliveries to EU member states (excluding the Netherlands), we charge Dutch VAT (BTW) at the standard rate of 21% at checkout. This is the final VAT charge — you will not pay additional VAT or customs duties on delivery. This applies to all EU countries including Germany, France, Belgium, Italy, Spain, Poland, Sweden, and others.

Business customers with a valid EU VAT number (VIES-registered) may be eligible for reverse-charge VAT (0% VAT charged at checkout, VAT declared in your home country). Please enter your VAT number at checkout and ensure it is validated through the VIES system. If validation fails, we will contact you before processing the order.

Non-EU Deliveries

For deliveries to countries outside the EU (including the UK, Norway, Switzerland, and worldwide destinations), the following applies:

• Export VAT: We do not charge Dutch VAT on exports outside the EU. The invoice will show 0% VAT.
• Import duties & VAT: You are responsible for paying all import duties, customs clearance fees, and local VAT/GST charged by your country's customs authority. These charges are not included in our shipping cost and are not collected by us.
• Customs documentation: We provide all necessary export documentation: commercial invoice, packing list, certificate of origin (if required), and EORI number. For engine shipments, we also provide the engine serial number and specification sheet.
• DDP vs. DDU: Where possible, we offer DDP (Delivered Duty Paid) shipping to the UK and selected non-EU countries. With DDP, we prepay import duties and VAT at checkout, and you receive the shipment with no additional charges. If DDP is unavailable for your destination, the shipment will be DDU (Delivered Duty Unpaid), and you must pay duties to the carrier before delivery.

Restricted & Prohibited Destinations

We comply with all EU and international export control regulations. We cannot ship to countries or entities subject to EU, UN, or US sanctions, including but not limited to: Russia, Belarus, Iran, North Korea, Syria, Cuba, and certain regions of Ukraine. We also cannot ship military-specification engines or dual-use technology to restricted destinations. If you are unsure whether your destination is restricted, contact us before ordering.

EORI Number Requirement

For shipments of engines, generators, and large parts to non-EU countries, an EORI number (or equivalent local customs identifier) is required for customs clearance. If you do not have an EORI number, we can guide you through the application process, but we cannot dispatch the shipment until the number is provided. For EU business customers, your VAT number often doubles as your EORI number.

↩️ Order Cancellations, Returns & Refunds

Order Cancellation Before Dispatch

You may cancel your order at any time before it is dispatched, subject to the following:

• Standard orders (parts, accessories, in-stock engines): Full refund including shipping costs if cancelled before dispatch. Refund processed within 5–7 business days.
• Factory orders (engines ordered from manufacturer): If the manufacturer has already begun production or allocated the engine, a cancellation fee of 10–25% of the engine value may apply. We will inform you of the exact fee before confirming cancellation.
• Custom builds / crate engines: If work has begun on a custom-built or crate engine, cancellation may not be possible, or a fee of up to 50% may apply to cover labour and materials already invested.

Returns Policy

Our returns policy varies by product category:

How to Return an Item

1. Contact us at help@greenboatengines.nl or +31 97005030370 to request a Return Merchandise Authorisation (RMA) number.
2. Package the item securely in its original packaging (or equivalent). Engines must be crated to the same standard as received.
3. Include the RMA number, your order number, and a copy of the original invoice inside the package.
4. Ship the item to the address we provide. For high-value returns (engines), we require insured shipping with tracking.
5. Once we receive and inspect the item, we will process your refund within 7–10 business days. Refunds are issued to the original payment method.

🚀 Special Shipping Services

Express / Urgent Shipping

For customers who need their engine or parts urgently, we offer express shipping options where available:

• Express parts delivery (EU): 1–2 business days via DHL Express or UPS Express. Cost: 2× standard shipping rate. Available for parts under 30 kg.
• Express engine delivery (EU): 2–3 business days via dedicated freight. Cost: 1.5× standard shipping rate. Available for outboards and small inboards up to 300 kg. Subject to carrier availability.
• Air freight (worldwide): 3–7 business days for parts and small outboards (up to 80 kg). Cost: significantly higher than sea freight. Quote provided on request.

Express shipping must be requested at checkout or by contacting us before placing your order. Not all destinations support express engine delivery.

White-Glove Delivery & Installation

For customers within the Netherlands and parts of Belgium and Germany, we offer a premium white-glove delivery and installation service:

• Engine delivered to your marina or boatyard by our own transport
• Our technician uncrates the engine and inspects it on-site
• Basic installation and rigging (outboard mounting, control cable connection, fuel line hookup)
• Sea trial with our technician to verify performance
• Full handover briefing and documentation

White-glove service pricing depends on engine type, location, and vessel configuration. Contact us for a customised quote.

Store Collection

You are welcome to collect your order directly from our facility in Nieuwersluis, Netherlands. Collection is by appointment to ensure a technician is available to load your engine and brief you on handling, storage, and startup procedures.

• Collection hours: Monday–Friday 09:00–17:00 CET, Saturday 09:00–13:00 CET
• Loading assistance: We provide forklift loading for engines and palletised items. Please bring a suitable vehicle or trailer.
• Vehicle requirements: Outboards up to 150 kg can be transported in a large van or estate car with the seats folded. Inboards and generators require a trailer or flatbed truck. We can advise on vehicle requirements when you book collection.
• Collection address: 3631 NP Nieuwersluis, Netherlands. Detailed directions and parking instructions provided upon booking.

Collection is free of charge. Payment must be completed before collection (or on collection for cash/bank transfer orders).

Consolidated Shipping

If you are ordering multiple items (e.g., an engine, a propeller, spare parts, and accessories), we will consolidate them into a single shipment where possible to reduce shipping costs. If items have different dispatch times, we will contact you to ask whether you prefer:

• Consolidated shipment: Wait for all items to be ready and ship together. Lower total shipping cost.
• Split shipment: Ship in-stock items immediately and remaining items when ready. Higher total shipping cost but faster receipt of first items.

❓ Shipping FAQ

Do you ship to my country?

We ship to virtually every country worldwide, subject to EU export controls and local import regulations. If you do not see your country at checkout, or if you are unsure about shipping to a specific destination, contact us at sales@greenboatengines.nl and we will confirm availability and provide a quote.

Can you ship to a marina or boatyard?

Yes. We regularly deliver to marinas, boatyards, and yacht clubs across Europe. Please provide the full marina name, address, dock or slip number, and a contact person who can accept the delivery. Confirm with your marina that they can accept freight deliveries and have offloading equipment if needed. We will coordinate delivery directly with the marina office.

How much will shipping cost for my engine?

Shipping costs are calculated automatically at checkout based on your delivery address, the weight and dimensions of the items in your cart, and the selected shipping method. For large engines (over 800 kg) or non-standard destinations, the checkout may show "Quote required" instead of a fixed price. In this case, we will email you a shipping quote within 24 hours.

Can I arrange my own shipping?

Yes. If you have a preferred freight forwarder or carrier, you can arrange collection from our facility. We will prepare the engine for collection and provide all necessary documentation. Collection must be scheduled in advance, and payment must be completed before release. We are not responsible for damage or loss once the engine is handed to your carrier.

What happens if I am not home when the delivery arrives?

For parcel shipments (parts and small accessories), the carrier will leave a calling card and attempt redelivery or hold the item at a local depot for collection. For large engine deliveries, the carrier will contact you 24–48 hours in advance to schedule a delivery appointment. If you miss the appointment, a redelivery fee may apply.

Do you offer shipping insurance?

Yes. All shipments are fully insured against loss and damage during transit at no extra cost to you. The insurance coverage equals the invoice value of the goods. For orders exceeding our standard insurance limits, we arrange additional coverage.

How do I track my order?

You will receive a tracking number by email within 24 hours of dispatch. For large freight shipments, you will also receive the carrier's direct contact details and estimated delivery window. You can also track orders through your customer account on our website.

Can I change my delivery address after ordering?

If your order has not yet been dispatched, we can update the delivery address at no charge. If the order has already been dispatched, we may be able to redirect it through the carrier, but this may incur a surcharge of €25–€75 depending on the carrier and destination. Contact us as soon as possible if you need to change the address.

Do you ship to PO Boxes?

We do not ship engines or large parts to PO Boxes. Small parts and accessories under 5 kg can be shipped to PO Boxes within the Netherlands and selected EU countries, but we recommend a physical address for all shipments to ensure safe delivery and signature confirmation.

What is the cut-off time for same-day dispatch?

Orders placed before 14:00 CET on a business day (Monday–Friday) are typically dispatched the same day for in-stock items. Orders placed after 14:00 CET or on weekends/holidays are dispatched the next business day.

📞 Contact Our Logistics Team

Phone: +31 97005030370 (Mon–Fri 09:00–17:00 CET, Sat 09:00–13:00 CET)
Email: sales@greenboatengines.nl / help@greenboatengines.nl
Workshop Address: 3631 NP Nieuwersluis, Netherlands
VAT / BTW: NL001565913B83

For large commercial or fleet orders requiring multiple engine shipments, please email us with your delivery schedule, destination list, and any special handling requirements. We will prepare a consolidated logistics plan and volume shipping quote.

🔗 Related Pages

• Shop New & Reconditioned Engines — Browse outboards, inboards, generators, and crate engines.
• Marine Engine Services — Installation, rigging, diagnostics, and repower.
• Repairs & Overhauls — Factory-certified repair and rebuild services.
• Maintenance & Routine Service — Scheduled maintenance packages for all engine types.
• Winterization & Storage — Professional off-season protection and secure storage.
• Contact Us — Request a quote, book a service, or visit our store.