↩️ Refund & Returns Policy
Last Updated: 31 July 2026
At Green Boat Engines, we stand behind the quality of every marine engine, generator, part, and accessory we sell. We understand that sometimes a product may not meet your needs, or there may be issues with compatibility, performance, or defects. This policy outlines the terms and conditions for returns, refunds, and exchanges.
We are located in Nieuwersluis, The Netherlands, and comply with Dutch consumer protection laws and European Union regulations, including the EU Consumer Rights Directive.
📋 Return Policy at a Glance
- 14-day returns for change of mind — unused products in original packaging
- Free returns for defective or incorrect items — we pay return shipping and issue a full refund
- 12-month warranty on all new and reconditioned engines — repair, replacement, or refund
- Contact us to start a return — email help@greenboatengines.nl or call +31 97005030370 for a fast response
Quick Reference
| Issue | Return Window | Refund Type | Restocking Fee |
|---|---|---|---|
| Change of mind (unused product) | 14 days | Full refund (excluding shipping) | None |
| Defective product | 14 days (report) / 30 days (return) | Full refund or replacement | None |
| Wrong product shipped | 14 days (report) / 30 days (return) | Full refund or correct product | None |
| Warranty claim | Per warranty period | Repair, replacement, or refund | None |
1. Returns for Change of Mind
If you change your mind about a purchase, you may return the product under the following conditions:
Eligibility Requirements
| Requirement | Details |
|---|---|
| Return window | Within 14 days of receiving the product |
| Product condition | Unused, uninstalled, and in original packaging |
| Product type | Not eligible for custom-built, reconditioned-to-order, or special-order items |
| Shipping | Customer responsible for return shipping costs |
Non-Returnable Items
The following items cannot be returned for change of mind:
- Custom-built or crate engines (built to customer specifications or vessel configuration)
- Reconditioned engines ordered to specification (rebuilt to your specific requirements)
- Special-order parts (not regularly stocked; ordered specifically for you)
- Installed or used products (showing signs of installation, fluid contact, saltwater exposure, or wear)
- Electrical components (ECUs, ignition modules, sensors, wiring harnesses, control panels)
- Fluids, oils, lubricants, gaskets, and consumable items (once opened or used)
- Propellers that have been fitted or tested (showing signs of use or hub wear)
- Items damaged by improper installation, handling, or storage
Restocking Fee
No restocking fee applies to change-of-mind returns. We want you to shop with confidence. The only deduction from your refund will be the original shipping cost (if any was charged) and the return shipping cost, which is the customer's responsibility.
2. Returns for Defective or Incorrect Products
If you receive a defective product or an incorrect item, we will make it right at no cost to you.
Defective Products
| Step | Details |
|---|---|
| Report within | 14 days of receipt |
| Required documentation | Photos, description of defect, order number, engine serial number (if applicable) |
| Resolution | Full refund (including original shipping) or replacement at no cost |
| Return shipping | We provide a return label or arrange collection at no cost to you |
Incorrect Products Shipped
| Step | Details |
|---|---|
| Report within | 14 days of receipt |
| Resolution | Full refund (including original shipping) or correct product shipped at no cost |
| Return shipping | We provide a return label or arrange collection at no cost to you |
What to Do
- Contact us immediately at help@greenboatengines.nl or call +31 97005030370
- Provide your order number and a detailed description of the issue
- Include clear photographs showing the defect, incorrect item, or damage (including packaging if damaged in transit)
- Wait for return authorization (RMA number) before shipping the product back
Tip for Engine Returns: To ensure full refund eligibility for a defective engine, we recommend avoiding installation or adding fluids until the defect is confirmed. If fluids have already been added or the engine has been run, the return will be processed under our warranty policy rather than the standard defective-product return policy. Our warranty still covers you — the process simply shifts to a warranty claim evaluation.
3. Warranty Returns
Products returned under warranty are handled according to the specific warranty terms for that product. Our warranty periods reflect the demanding marine environment and the long service life expected of quality marine engines.
Warranty Periods
| Product Type | Warranty Period | Coverage |
|---|---|---|
| New outboard motors (Yamaha, Mercury, Honda, Suzuki, Tohatsu) | 12–24 months (varies by manufacturer) | Defects in materials and workmanship per manufacturer warranty |
| New inboard diesel engines (Volvo Penta, Yanmar, Vetus, Perkins) | 12–24 months (varies by manufacturer) | Defects in materials and workmanship per manufacturer warranty |
| New marine generators (Fischer Panda, Onan, Westerbeke) | 12–24 months (varies by manufacturer) | Defects in materials and workmanship per manufacturer warranty |
| Reconditioned outboard motors | 12 months | Defects in materials and workmanship; covers powerhead, lower unit, and electrical |
| Reconditioned inboard diesel engines | 12 months | Defects in materials and workmanship; covers engine block, head, injection system, and cooling |
| Reconditioned marine generators | 12 months | Defects in materials and workmanship; covers engine and alternator |
| Crate engines (custom-built) | 12 months | Defects in materials and workmanship; excludes wear items and tuning |
| Genuine OEM parts | 12 months | Defects in materials and workmanship |
| Used / second-hand parts | 30 days | Functionality only; no cosmetic or longevity warranty |
| Accessories & consumables (anodes, filters, belts, hoses) | 30 days | Manufacturing defects only; excludes normal wear |
Warranty Exclusions
Warranty does not cover:
- Improper installation (including incorrect torque, alignment, shaft coupling, or mounting)
- Improper break-in procedures (failure to follow manufacturer-specified RPM limits and oil-change intervals during first 20 hours)
- Use of incorrect or substandard fluids (wrong oil grade, contaminated fuel, incorrect coolant, or non-marine-specified lubricants)
- Modifications (including aftermarket tuning, unauthorised ECU remapping, non-OEM parts, or modifications not originally designed for the engine)
- Racing or competition use (unless the engine is specifically rated and sold for racing applications)
- Neglect, abuse, or improper maintenance (failure to perform scheduled oil changes, impeller replacement, filter changes, or winterization)
- Damage from overheating, oil starvation, or fuel contamination (including running with low coolant, blocked raw-water intake, or water in fuel)
- Corrosion damage from lack of anode replacement, improper flushing, or extended saltwater exposure without protection
- Normal wear and tear (including piston rings, bearings, valve seals, gaskets, and impellers after the break-in period)
- Labor costs for removal or installation (unless explicitly stated in the product warranty)
- Consequential damages (see Section 7)
Warranty Claim Process
| Step | Details |
|---|---|
| 1. Contact us | Email help@greenboatengines.nl with order number, photos, engine serial number, hour meter reading, and detailed description of the fault |
| 2. Claim evaluation | We review documentation; may request additional information, diagnostic reports, or service history |
| 3. Return authorization | If approved, we issue an RMA number and return instructions (including whether the engine must be returned to us or inspected by an authorised local technician) |
| 4. Product inspection | We inspect the returned product to verify the warranty claim. For large engines, we may arrange inspection at your location or a local authorised service centre |
| 5. Resolution | Repair, replacement, or refund as determined by warranty terms and inspection findings |
4. Return Process
Step-by-Step Instructions
| Step | Action |
|---|---|
| 1. Obtain Return Authorization | Contact us before returning any product. Unauthorized returns may be refused or subject to additional fees. |
| 2. Package the product | Use original packaging and crating if possible. For engines, ensure the crate is structurally sound and all mounting bolts are secure. Use new desiccant packs if the original has been opened. |
| 3. Include documentation | Include RMA number, order number, reason for return, and a copy of the original invoice inside the package. For engines, include the service report and warranty certificate if applicable. |
| 4. Ship to our address | Green Boat Engines Attn: Returns Department 3631 NP Nieuwersluis The Netherlands |
| 5. Track your shipment | Use tracking and insured shipping for your protection. We are not responsible for lost or damaged returns in transit. |
Return Address
Attn: Returns Department
3631 NP Nieuwersluis
The Netherlands
Email: help@greenboatengines.nl
Phone: +31 97005030370
Engine Returns — We Make It Easy: Returning a marine engine is not like returning a parcel, and we understand that crating can be a challenge. If you no longer have the original crate, we offer affordable return crating services (typically €95–€395 depending on engine size) or can arrange collection through our freight partners at a competitive negotiated rate. Just contact us when you request your RMA, and we will find the most convenient and cost-effective solution for you. Alternatively, you may arrange your own crating, but it must meet our minimum standards: ISPM-15 timber, steel strapping, VCI wrapping, and shock-absorbing padding. Engines returned in inadequate packaging will be inspected for transit damage, and any damage found may be deducted from your refund or void your return eligibility.
5. Refunds
Refund Processing
| Condition | Refund Amount | Processing Time |
|---|---|---|
| Defective product | Full purchase price + original shipping | Within 14 days of inspection |
| Wrong product shipped | Full purchase price + original shipping | Within 14 days of inspection |
| Change of mind | Full purchase price (no restocking fee) | Within 14 days of inspection |
| Warranty claim (approved) | Per warranty determination (repair, replacement, or refund) | Within 30 days of inspection |
Refund Method
Refunds are issued to the original payment method used for the purchase:
- Credit/debit card: Refund appears within 3–10 business days (depends on your bank or card issuer)
- Bank transfer (SEPA): Refund processed within 5–7 business days
- iDEAL: Refund processed within 3–5 business days
- PayPal: Refund processed within 3–5 business days
- Cash payments (in-store): Refund via bank transfer; provide your IBAN details
If the original payment method is no longer available (e.g., expired card, closed account), we will contact you to arrange an alternative refund method, typically a bank transfer to your nominated account.
Shipping Costs
| Scenario | Original Shipping | Return Shipping |
|---|---|---|
| Defective product | Refunded | Paid by Green Boat Engines |
| Wrong product shipped | Refunded | Paid by Green Boat Engines |
| Change of mind | Not refunded | Paid by customer |
| Warranty claim (approved) | Not applicable | Paid by Green Boat Engines |
6. Cancellations
Order Cancellation
| Stage | Cancellation Policy |
|---|---|
| Before shipping | Full refund, no fee. Applies to all in-stock items. |
| After shipping, before delivery | Full refund minus original shipping costs and any return shipping costs if the item must be rerouted. |
| After delivery | Subject to the return policy above (change of mind, defective, or warranty). |
| Custom / special order / factory order | Cancellation fee may apply; non-refundable deposit of 25–50% retained to cover manufacturer or preparation costs. We will inform you of the exact fee before confirming cancellation. |
How to Cancel
Contact us immediately at help@greenboatengines.nl or call +31 97005030370 with your order number and cancellation request. If the order has already been dispatched, we will attempt to intercept the shipment. If interception is successful, you will receive a full refund minus shipping costs. If interception is unsuccessful, the standard return policy applies once you receive the item.
7. Limitation of Liability
To the maximum extent permitted by Dutch and EU law:
- Green Boat Engines is not liable for consequential, incidental, or indirect damages arising from the use or inability to use our products, including but not limited to: loss of use of your vessel, charter income loss, towing costs, marina fees, or damage to other vessel systems.
- Liability is limited to the purchase price of the product, except where mandatory consumer protection laws provide otherwise.
- Installation, rigging, and commissioning costs are not covered unless explicitly stated in the product warranty.
- Damage from improper installation, misuse, modification, or neglect voids all warranties and return eligibility.
- Marine environment risks (saltwater corrosion, electrolysis, lightning strike, grounding, collision) are not covered under standard warranty unless the product is proven defective in materials or workmanship.
8. International Returns
For customers outside the Netherlands:
| Consideration | Details |
|---|---|
| Return shipping | Customer responsible for return shipping costs unless the product is defective or incorrect. We recommend using insured, tracked freight. For large engines, we can arrange collection through our freight partners at a negotiated rate — contact us for a quote. |
| Customs fees | Customer responsible for any customs fees, import duties, or VAT on returned items. We cannot prepay or refund destination-country customs charges. |
| Return window | Based on the delivery date recorded by the carrier, not the shipping date. |
| Documentation | Mark the package as "Returned Goods — Warranty Claim" or "Returned Goods — Defective" to avoid additional customs charges. Include the RMA number, commercial invoice, and a copy of the original shipping documents. |
| Engine returns from outside the EU | Contact us before shipping. We may arrange collection through our freight partners at a negotiated rate, or direct you to a local authorised service centre for inspection rather than returning the engine to the Netherlands. |
9. Dispute Resolution
If you are unsatisfied with our resolution:
- Contact us first — We are committed to resolving issues fairly and promptly. Most disputes are resolved at this stage.
- Escalate to management — Request to speak with a senior manager or the workshop director. Email help@greenboatengines.nl with "Escalation Request" in the subject line.
- European Consumer Centre (ECC) — For cross-border disputes within the EU, you may contact ECC Netherlands for mediation and advice.
- Online Dispute Resolution (ODR) — The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.
Website: www.eccnederland.nl
Phone: +31 (0)88 070 7070
Address: Postbus 19163, 3501 DD Utrecht, Netherlands
10. Contact Information
For all return, refund, and warranty inquiries:
| Method | Details |
|---|---|
| help@greenboatengines.nl | |
| Phone | +31 97005030370 |
| Address | 3631 NP Nieuwersluis, The Netherlands |
| Hours | Mon–Fri 09:00–17:00 CET | Sat 09:00–13:00 CET |
When contacting us, please include:
- Your order number
- Product name, SKU, and serial number (for engines)
- Detailed description of the issue
- Photographs (for defects, damage, or incorrect items)
- Hour meter reading (for engine warranty claims)
- Service history or maintenance records (if applicable)
Return Request Form
To initiate a return, please complete this form and email it to help@greenboatengines.nl.
| Field | Details |
|---|---|
| Order Number | |
| Order Date | |
| Full Name | |
| Email Address | |
| Phone Number | |
| Product Name | |
| Product SKU (if known) | |
| Engine Serial Number (if applicable) | |
| Reason for Return | ☐ Defective ☐ Wrong product shipped ☐ Change of mind ☐ Warranty claim ☐ Other: ________________ |
Description of Issue:
(Please provide detailed information, including when the issue was discovered, any troubleshooting performed, hour meter reading at time of fault, and photographs attached)
Signature: _________________________
Date: _________________________
Summary
| Question | Answer |
|---|---|
| How long do I have to return a product? | 14 days from receipt for change of mind; 14 days to report defects, 30 days to return defective items |
| Who pays return shipping? | Customer for change of mind; Green Boat Engines for defects or incorrect items |
| Is there a restocking fee? | No — we do not charge restocking fees on any returns |
| Can I return a custom-built or reconditioned engine? | No, custom-built, crate, and special-order engines are non-returnable for change of mind |
| What if my engine fails under warranty? | Contact us for warranty claim evaluation; we will repair, replace, or refund per warranty terms |
| How long does a refund take? | Within 14 days of inspection for standard returns; within 30 days for warranty claims |
| Can I cancel my order? | Yes, before shipping with full refund. After shipping, standard return policy applies. Custom orders may carry a cancellation fee. |
Green Boat Engines is committed to your satisfaction. We value your business and will work diligently to resolve any issues fairly and promptly. Whether you are a weekend sailor, a charter operator, or a commercial fleet manager, we understand that your engine is the heart of your vessel — and we treat every return and warranty claim with the seriousness it deserves.
Need Help With a Return or Warranty Claim?
Our customer service team is ready to assist you. Contact us during business hours for a fast response.
📧 Email Us 📞 Call +31 97005030370 📝 Contact Form🔗 Related Policies & Pages
- Shipping & Delivery Policy — Shipping costs, delivery times, and international delivery information.
- Warranty Information — Detailed warranty terms for all engine and part categories.
- Terms & Conditions — General terms governing purchases and use of our services.
- Privacy Policy — How we handle your personal data.
- Shop — Browse our range of new and reconditioned marine engines, generators, and parts.
